Policies & Disclaimers
A few things we ask every customer to read before placing an order.
Delivery Policy
Delivery for most board orders is free within 2 miles of Swampscott, except during peak holiday seasons. Any applicable delivery fee will be communicated to customers before the order is finalized.
Care & Serving
Boards are wrapped and ready to serve. They may be kept refrigerated, but best eaten within 24 hours for optimal freshness. Keep refrigerated until served. Set out 20 minutes before party time for best flavor and texture! Do not leave charcuterie out at room temperature for more than 2 hours.
Payment Policy
All payments are non-refundable. However, credit may be issued under certain conditions, as outlined in the cancellation policies below.
Board Cancellation Policy
7 or More Days Notice:
Cancel at least 7 days in advance and receive full credit toward a future order.
Less Than 7 Days Notice:
- Cancel between 48 hours and 7 days before your order, and you'll receive 50% of your purchase total as store credit.
- The remaining 50% is non-refundable to help cover the costs of prepped materials and the unsellable time slot.
Less Than 48 Hours Notice:
Cancellations made within 48 hours are 100% non-refundable and non-creditable.
Holiday Bookings:
All holiday bookings are 100% non-refundable and non-creditable.
Grazing Table Cancellation & Rescheduling Policy
14 or More Days Notice:
If you request changes to your reservation at least 14 days before the event date, your payment may be used as credit toward a future booking.
Between 14 and 7 Days Notice:
If canceled or rescheduled between 7 and 14 days before the event, 50% of the payment may be applied as credit toward a future event.
Less Than 7 Days Notice:
If canceled within 7 days of the event, the full payment is non-refundable and non-creditable.
Credit Use:
Any issued credit must be used within six months from the original event date and is subject to availability.
Food Allergy Disclaimer
Our boards are prepared in a space that also handles nuts, gluten, and other common allergens. Please let your guests know before serving if anyone has a serious allergy.
Order Requests & Lead Time
The order form is a request only and does not guarantee your order until we confirm details and availability. We ask for at least 72 hours' notice when possible; large grazing tables and custom events need a bit more lead time.